One console for the whole after-sales operation.
From the moment a customer asks for a repair to the moment the item is back in their hands, every step, courier and case is tracked in one place, and the routine moves happen by themselves.
An example of the operational systems Nexus Intelligence designs and builds. The demo on this page runs on invented data.
Sample data
How it works
It sits between the tools the team already uses.
The console doesn't replace the ERP, the courier system or the team's sheets. It reads from them, connects the records and writes back only what's needed, so nobody retypes anything.
Read
Pulls cases from the ERP helpdesk, shipment status from the courier, and return requests from the team's sheet.
Match
Links each case to its shipment using phone, name and date rules, and flags only the doubtful ones for a person to decide.
Move
Moves the case to the next stage in the ERP and leaves a note in the case history, marked as automatic or manual.
Show
Every screen, count and KPI updates from the same source, filtered by role, week or branch.
No customer information on this page. Every name, number and tracker in the demo is invented. A real console sits behind a sign-in, and each person only sees the screens their role allows.
What's inside
Built around how an after-sales team actually works.
Courier auto-matching
Finds the right shipment for each case and moves it on automatically. Doubtful matches wait for a person.
Mismatch review
A side-by-side view shows exactly what differs between the courier and the ERP, so a decision takes seconds.
Repair workflow
Cases move through checkup, repair and dispatch. Sending a return to the team's sheet links it to the case instantly.
KPIs and SLA
Live counts that follow the filters you choose, plus SLA and team scorecards that used to live in separate files.
Tabs that stay put
Minimise a screen, open another, and jump back with a click or Alt + number. Filters and scroll position are kept.
English and Arabic
The whole interface switches language, including a right-to-left layout, for teams that work in both.
Role-based access
Each member sees only the screens and tabs they are given. Admins set access per section.
Always up to date
Open consoles check for new versions and offer a one-click update, so everyone works on the same build.
Works on a phone
Tables turn into cards on small screens, so a manager can check the day from anywhere.
Live demo
Use the console, not just look at it.
A working copy of the console with invented cases. Follow the missions in order or explore freely: every screen reacts to what you do.
All names, phone numbers, tracking numbers and figures in this demo are invented examples. Values marked "illustrative" are not measured results.
Why it matters
Less chasing, fewer mistakes, one version of the truth.
The same approach applies well beyond after-sales: wherever a team checks several tools by hand to move work forward, a system like this can connect them.
Time back to the team
Matching shipments to cases and moving stages used to mean manual checks across several tabs. The routine ones now happen on their own.
Fewer wrong links
Matches follow clear rules, one shipment per case and in the right order. Anything uncertain goes to a person instead of being guessed.
Every move is explainable
Each case shows whether it moved automatically or by a person, with a note in its history.
Numbers you can trust
Counts, KPIs and scorecards come from the same live data and follow your filters, so meetings start from facts.
Built by Nexus Intelligence
Want a console like this for your operation?
Every system is shaped around your workflows, tools and data. Tell us how your team works today, and we'll scope what's possible.